Payment & Billing Issues

All payments on StratBase.ai are processed through Stripe. Here's how to resolve common payment issues.

After payment, your plan should activate immediately. If it doesn't:

1. Wait 1–2 minutes — Stripe webhooks may take a moment
2. Refresh the page — your subscription status updates on page load
3. Check your email — Stripe sends a payment confirmation
4. If still not active, contact support with your payment receipt

Common reasons:

| Reason | Solution | |--------|----------| | Insufficient funds | Add funds to your card | | Card expired | Update your card in Stripe portal | | Bank blocked international payment | Call your bank to authorize | | 3D Secure failed | Try again — complete the authentication step | | Card not supported | Use Visa, Mastercard, or other Stripe-supported card |

1. Go to Settings → Subscription
2. Click "Manage Subscription"
3. In the Stripe portal:
   • Update card details
   • Add a new payment method
   • Set a default payment method

1. Settings → Subscription → Manage
2. Click "Billing history" in the Stripe portal
3. Download invoices as PDF

• Within 48 hours of purchase: contact support for a full refund
• After 48 hours: cancellation stops future charges but the current period is not refunded
• Refunds are processed to the original payment method within 5–10 business days

When you upgrade during a billing cycle:

• Stripe calculates a prorated amount
• You only pay the difference for the remaining days
• New features activate immediately

• The downgrade takes effect at the end of current billing period
• You keep current plan features until then
• No partial refund for the remaining period

• All prices are in USD
• Your bank may charge a currency conversion fee
• The amount charged may differ slightly from the listed price due to exchange rates

Q: I was charged twice — what do I do? A: Check your bank statement — it might be a hold and an actual charge (the hold will be released). If truly double-charged, contact support.

Q: Can I pay with cryptocurrency? A: Not yet. Crypto payments (NOWPayments) are planned for a future release.

Q: Do you offer annual billing? A: Currently only monthly billing is available.

Q: Can I get a receipt for tax purposes? A: Yes, download invoices from the Stripe billing portal.

• Managing Your Subscription
• Subscription Plans & Limits