Question 1

Subscription Not Activating

Accepted Answer

**After payment, your plan should activate immediately.** If it doesn't: 1. **Wait 1–2 minutes** — Stripe webhooks may take a moment 2. **Refresh the page** — your subscription status updates on page load 3. **Check your email** — Stripe sends a payment confirmation 4. If still not active, contact support with your payment receipt

Question 2

Payment Declined

Accepted Answer

**Common reasons:** | Reason | Solution | |--------|----------| | Insufficient funds | Add funds to your card | | Card expired | Update your card in Stripe portal | | Bank blocked international payment | Call your bank to authorize | | 3D Secure failed | Try again — complete the authentication step | | Card not supported | Use Visa, Mastercard, or other Stripe-supported card |

Question 3

Managing Payment Method

Accepted Answer

1. Go to **Settings → Subscription** 2. Click **"Manage Subscription"** 3. In the Stripe portal: - Update card details - Add a new payment method - Set a default payment method

Question 4

Viewing Invoices

Accepted Answer

1. **Settings → Subscription → Manage** 2. Click **"Billing history"** in the Stripe portal 3. Download invoices as PDF

Question 5

Requesting a Refund

Accepted Answer

- **Within 48 hours** of purchase: contact support for a full refund - **After 48 hours**: cancellation stops future charges but the current period is not refunded - Refunds are processed to the original payment method within 5–10 business days

Question 6

Upgrading Mid-Cycle

Accepted Answer

When you upgrade during a billing cycle: - Stripe calculates a **prorated** amount - You only pay the difference for the remaining days - New features activate immediately

Question 7

Downgrading

Accepted Answer

- The downgrade takes effect at the **end of current billing period** - You keep current plan features until then - No partial refund for the remaining period

Question 8

Currency

Accepted Answer

- All prices are in **USD** - Your bank may charge a currency conversion fee - The amount charged may differ slightly from the listed price due to exchange rates

Question 9

FAQ

Accepted Answer

**Q: I was charged twice — what do I do?** A: Check your bank statement — it might be a hold and an actual charge (the hold will be released). If truly double-charged, contact support. **Q: Can I pay with cryptocurrency?** A: Not yet. Crypto payments (NOWPayments) are planned for a future release. **Q: Do you offer annual billing?** A: Currently only monthly billing is available. **Q: Can I get a receipt for tax purposes?** A: Yes, download invoices from the Stripe billing portal.

Question 10