Question 1

Forgot Password

Accepted Answer

1. Go to the **Login** page 2. Click **"Forgot Password?"** 3. Enter your **email address** 4. A password reset link is sent to your email 5. Click the link and set a new password > **Note:** The reset link expires in 1 hour. If expired, request a new one.

Question 2

Account Locked ("This Wasn't Me")

Accepted Answer

If your account was locked via the emergency lock feature: 1. This means someone (possibly you by accident) clicked the "This wasn't me" link in a password-change email 2. Your account is **fully locked** — no logins, no API access 3. **Contact support** at support@stratbase.ai 4. Provide proof of ownership: - Email address on the account - Approximate registration date - Username (if you remember) 5. Support will verify your identity and unlock the account

Question 3

Can't Access Email

Accepted Answer

If you no longer have access to your registered email: 1. **If Telegram is linked** — contact support from your linked Telegram 2. **If OAuth was used** — try logging in via Google or Telegram OAuth 3. **Last resort** — contact support with as much identifying information as possible

Question 4

Google OAuth

Accepted Answer

**Problem:** "Account not found" after Google login. **Solutions:** - Make sure you're using the **same Google account** you registered with - Check if you originally registered with email/password, not OAuth - If registered with email, use the email/password login flow

Question 5

Telegram OAuth

Accepted Answer

**Problem:** Telegram login doesn't work. **Solutions:** - Ensure you're logged into Telegram in your browser - Try clearing browser cookies and logging in again - Check if your Telegram account is linked to a StratBase.ai account

Question 6

Email Not Verified

Accepted Answer

If you registered but didn't verify your email: - Check your inbox (and spam folder) for the verification email - The verification link may have expired — try registering again with the same email - Contact support if you're stuck

Question 7

Common Recovery Scenarios

Accepted Answer

| Scenario | Solution | |----------|----------| | Forgot password, have email access | Use "Forgot Password" flow | | Forgot password, no email access | Contact support with identity proof | | Account locked | Contact support | | Can't log in with OAuth | Check which provider you used, try email login | | Email not verified | Check spam, re-register, or contact support | | Two accounts (email + OAuth) | Contact support to merge |

Question 8

Prevention Tips

Accepted Answer

1. **Save your credentials** — use a password manager 2. **Connect Telegram** — provides an alternative verification channel 3. **Keep email updated** — it's the primary recovery method 4. **Don't click "This wasn't me" accidentally** — it locks your account immediately

Question 9