Account Recovery

Lost access to your account? Here's how to get back in.

1. Go to the Login page
2. Click "Forgot Password?"
3. Enter your email address
4. A password reset link is sent to your email
5. Click the link and set a new password

Note: The reset link expires in 1 hour. If expired, request a new one.

If your account was locked via the emergency lock feature:

1. This means someone (possibly you by accident) clicked the "This wasn't me" link in a password-change email
2. Your account is fully locked — no logins, no API access
3. Contact support at support@stratbase.ai
4. Provide proof of ownership:
   • Email address on the account
   • Approximate registration date
   • Username (if you remember)
5. Support will verify your identity and unlock the account

If you no longer have access to your registered email:

1. If Telegram is linked — contact support from your linked Telegram
2. If OAuth was used — try logging in via Google or Telegram OAuth
3. Last resort — contact support with as much identifying information as possible

Google OAuth

Problem: "Account not found" after Google login.

Solutions:

• Make sure you're using the same Google account you registered with
• Check if you originally registered with email/password, not OAuth
• If registered with email, use the email/password login flow

Telegram OAuth

Problem: Telegram login doesn't work.

Solutions:

• Ensure you're logged into Telegram in your browser
• Try clearing browser cookies and logging in again
• Check if your Telegram account is linked to a StratBase.ai account

If you registered but didn't verify your email:

• Check your inbox (and spam folder) for the verification email
• The verification link may have expired — try registering again with the same email
• Contact support if you're stuck

| Scenario | Solution | |----------|----------| | Forgot password, have email access | Use "Forgot Password" flow | | Forgot password, no email access | Contact support with identity proof | | Account locked | Contact support | | Can't log in with OAuth | Check which provider you used, try email login | | Email not verified | Check spam, re-register, or contact support | | Two accounts (email + OAuth) | Contact support to merge |

1. Save your credentials — use a password manager
2. Connect Telegram — provides an alternative verification channel
3. Keep email updated — it's the primary recovery method
4. Don't click "This wasn't me" accidentally — it locks your account immediately

• Changing Password & Email
• Account Security
• Connecting Telegram
• Registration & Login